ace22 Privacy Policy

Introduction and Scope

ace22 ("we", "our", or "the platform") provides an online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") applies to the use of the ace22 website ace22.lat and any services offered under it.

This policy describes how ace22 collects your personal information, the purposes for which that information is used, how it is stored and kept secure, and the circumstances under which it may be shared with third parties.

By registering with ace22 or using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our platform and contact our support team.

What Information We Collect

ace22 may collect the following types of personal information:

2.1 Information You Provide Directly

When you create an account with ace22 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Address and national ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers
• Bank account details (applicable for bank transfers)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the ace22 platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login date, time, and session duration
• Pages visited and features used on the platform
• Betting history, game activity, and transaction records

2.3 Information Received from Third Parties

In some cases we may receive information about you from trusted third parties for the purposes of identity verification, fraud prevention, or compliance with anti-money laundering (AML) regulations. These third parties adhere to strict privacy rules.

Purpose of Using Information

ace22 uses the information collected for the following legitimate purposes:

3.1 Account Management

Your personal information is used to create, verify, and maintain your ace22 account. This includes confirming your identity, ensuring account security, and handling necessary communications.

3.2 Processing Financial Transactions

Payment information is used to process deposits and withdrawals. This information is essential for securely completing transactions via bKash, Nagad, Rocket, Upay, and bank transfers. Your information is used to correctly verify transactions for minimum deposits of ৳200 and withdrawals of ৳500.

3.3 Service Improvement

ace22 analyzes user experience, preferred games, and betting patterns to further improve and personalize its services.

3.4 Security and Compliance

ace22 collects and processes information in accordance with legal obligations to prevent fraud, money laundering, and other illegal activities.

3.5 Customer Support

Our 24/7 live chat support team uses your information to resolve your issues and answer any questions related to your account.

Information Storage and Security

ace22 adopts the highest technical and organizational security measures to protect your personal information.

4.1 Encryption Technology

All your personal information and financial data is protected using industry-standard SSL encryption technology. This ensures that no third party can read or steal any data during transmission.

4.2 Secure Server Environment

ace22's server infrastructure is housed in secure data centers, where firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorized access.

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, certain information may be retained for a specified period for the purposes of legal obligations, dispute resolution, and fraud prevention.

4.4 Internal Access Controls

Only staff or departments that require access to your information for their work will be permitted to do so. All staff are bound by strict confidentiality agreements.

Sharing Information with Third Parties

ace22 does not sell or rent your personal information for commercial purposes. However, information may be shared with the following parties in specific circumstances:

5.1 Payment Processing Services

Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay, as well as banking institutions, to process deposits and withdrawals. These parties are governed by their own privacy policies.

5.2 Identity Verification Services

As part of the KYC (Know Your Customer) process, limited information may be shared with trusted identity verification providers. This is essential for compliance with anti-money laundering regulations.

5.3 Legal Requirements

If a court or law enforcement authority issues a valid legal order or request, ace22 may be required to provide that information in compliance with applicable law.

5.4 Business Transfers

If part or all of ace22's business ownership changes, collected user information may be transferred as part of the business assets. Users will be notified in advance in such cases.

Cookies and Tracking Technology

The ace22 website uses cookies and similar tracking technologies. These help improve the user experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the basic operation of the ace22 platform. Without them, it would not be possible to maintain login sessions, carry out security verification, or process financial transactions.

6.2 Functionality Cookies

These cookies remember your preferences such as language settings and account preferences. This means you do not need to set them up again each time you visit the site.

6.3 Analytical Cookies

ace22 may use statistical cookies to understand how users interact with the platform. This data is analyzed in aggregate form and is not used to identify any individual.

You can control or decline cookies by changing your browser settings, though this may cause some features of ace22 to not work correctly.

Your Rights

As a user of ace22, you have the following rights over your own personal information:

7.1 Right of Access

You may request a copy of your personal information held by ace22. We are committed to fulfilling this request within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, such as stopping marketing communications.

7.5 Right to Data Portability

You may request your information from ace22 in a structured, commonly used format.

To exercise any of the above rights, please contact our support team. We will review each request carefully and within the applicable rules.

Protection of Minors

ace22 strictly provides its services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

The registration process includes an age verification step. If a minor's information reaches us for any reason and we identify it, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor has created an account on ace22, please notify our support team immediately.

Policy Changes and Updates

ace22 reserves the right to change or update this Privacy Policy at any time as needed. If any significant changes are made, we will notify you by the following methods:

• By publishing the new policy on the website
• By sending a notification to your registered email
• By an in-platform notification at your next login

Continuing to use ace22 after changes have been made will be considered as your consent to the new policy. We therefore recommend visiting this page regularly.

The "Last Updated" date at the top of this policy will always reflect the time of the most recent change.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us through the following:

We place the highest importance on your privacy and are committed to resolving any request or complaint promptly. Responsible and transparent business conduct is the core foundation of ace22.